Online Shopping Policy

Welcome to our (Brand Spanking New!) online store. As in our brick and mortar shop, each of our items has been carefully selected while giving supreme attention to style, quality and origin. In most cases, items are only available as one piece per size/color. Since we are unable to assist you here as well as we can in-store, we ask that you carefully consider your purchases and contact us if you are unfamiliar with an individual collections’ sizing and care. Our phone# 340-778-9433, or  email .

SHIPPING

Your item will be mailed within 5 days of approved purchase by US Postal Service Priority mail with insurance and delivery confirmation, which will then be forwarded to you for tracking purposes

We ship almost everywhere.

Priority mail to US Address: $15 minimum, additional fees above Flat Rate will apply accordingly

To USVI Addresses: $10 minimum, additional fees above Flat rate accordingly

Internationally: $25 or more depending on actual Postage fee

Local Pickup is also offered, just $5 for our processing and preparing

EXCHANGES/RETURNS

In all cases, shipping fees are non-refundable and the responsibility of the purchaser.

Sale Items are FINAL SALE

Please contact us soonest upon your receipt of your goodies if there is any issue with product or fit.  We would like to receive your return items within 10 days of your receipt, so that we can return them to the selling floor and find their forever home. We suggest using US Postal Priority mail flat rate envelopes or boxes and insuring your package. (Any loss will not be The Gecko’s responsibility). You have a few options with your exchange:

 

1) Another great choice can be on its way back to you right away. Either the same item in a different size or color, or another item of comparable value. We will happily discuss other options that may work. If there is a price difference in your favor, that will stand as a credit on file for your next purchase. If in our favor, you will be charged the difference accordingly .  You will be charged ½ shipping fee for this exchange. Subsequent exchanges, if any, will be charged  at full shipping fee.

2) A store credit issued for the amount of the product value to use towards your next online or in-store purchase (valid for one year)

3) A Gift certificate equivalent to the product value that we can keep on file or mail to another recipient (valid for one year)

4) Last resort option: we will do our utmost to satisfy your purchasing need in every way. If impossible, although we are not inclined to do it, a Credit Card refund will be issued within 30 days of your return.

Thank you for your purchase, please let us know how we can improve your shopping experience!